FREQUENTLY ASKED QUESTIONS
Are your products safe for human use?
No. All products are labeled “For Research Use Only.” They are not approved for human consumption, medical treatment, injection, ingestion, veterinary use, or any diagnostic or therapeutic purpose.
Do I need a license to buy peptides?
In most regions, a specific license is not required to purchase research chemicals for laboratory use. However, you are responsible for ensuring that these materials are legal to purchase and possess in your jurisdiction.
What purity are your peptides?
Our peptides are produced to high purity standards (typically >99% HPLC-tested). This level of purity supports reliable and reproducible research results.
How should I store research peptides?
Store products in a cool, dry place away from direct light and heat. For long-term research use, follow your lab’s protocols, which may include refrigeration or freezing to maintain stability.
Do you offer refunds or returns?
Due to the nature of research materials, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can review and assist.
How long does shipping take?
- Flat rate – Please allow 1-2 business days for processing: Shipping Fedex 2nd Day Air: $15.00
- Priority rate – Please allow 1-2 business days for processing: Shipping: Express Overnight: $75.00
Do you ship internationally?
We ship to locations where research peptides are permitted. It is the customer’s responsibility to verify local regulations. We are not responsible for customs delays, refusals, or seizures.
How will my package be labeled?
Packages are shipped discreetly. Products are clearly marked “For Research Use Only,” but no medical or therapeutic claims appear on the outer packaging.
What payment methods do you accept?
We accept major credit and debit cards and other secure payment options supported by our checkout (such as digital wallets or installment providers, where available).
Can I track my order?
Yes. Once your order ships, you will receive an email (or SMS, if enabled) with tracking information so you can follow your shipment.
What if I entered the wrong shipping address?
Please contact us as soon as possible. If the order has not shipped, we will attempt to update the address. If it has already shipped, additional shipping fees or delays may apply.
Are these peptides sterile or pharmaceutical products?
Our compounds are research-grade, not pharmaceutical products. While manufactured to high purity, they are not certified, marketed, or sold for human administration or therapeutic use.
How can I contact support?
You can reach us at info@aurexpeptides.com. We typically respond within 24 business hours.